What you are paying for
You pay for the store and the chat workspace together: agents, inbox, history, leads. You do not buy a second product just to talk to customers. A new custom domain is on Standard and Extended — it does not change the rest of the plan, only the address shoppers type.
The trial is only on Basic. After seven days an unpaid trial stops; a paid Basic continues. Standard and Extended start as soon as you choose them.
How to choose
Basic if this is the first store and you want the trial with one agent. Standard when a second agent or more chats matter. Extended when you want an unlimited team — a full sales desk in chat. Unsure — write to us.